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Guides

Trin for trin-vejledninger til opsætning og brug af systemet.

Guides - Widgets: Satisfaction score and NPS

Show your customers' satisfaction score and NPS from your questionnaires directly on the dashboard.

Widgets: Satisfaction score and NPS

Five widgets pull figures from your questionnaires. They all require the Questionnaire module to be in use, and that you have questionnaires customers actually answer.

  • Questionnaire: Satisfaction score: the score as a single figure - also available vs. target and vs. period.
  • Questionnaire: Satisfaction score vs. period (Table): the same comparison, but as a table with one row per calendar. This is the one that shows whether satisfaction is consistent across employees.
  • Questionnaire: NPS score: NPS calculated for the period, with its own display form.

Satisfaction widgets are limited by questionnaire, so you can choose exactly which one the score comes from. The NPS widget can also be limited by calendar.


The score is based only on the questionnaires answered in the selected period. If you choose a short period, the figure may rest on very few responses and swing sharply from day to day.

For a dashboard on display, a longer period - for example Last 30 days - is usually more representative than Yesterday.


 


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