When you send e-mails and SMSes via the booking system, you can use substitution codes. Substitution codes are codes you write in the text, e.g. [CUSTOMERNAME], that are replaced by something else in the e-mail/SMS the customer receives - in this case the name of the customer. In the screenshot below, you can see an example of how substitution codes work. The text to the left is the text written under 'Texts' whereas the text to the right is the e-mail the customer receives.

Substitution codes can be used to insert information about the following:

• Specific bookings (See Substitution codes. Specific booking for more information)
• Customers (See Substitution codes. Customers for more information)
• Customer groups (Se Substitution codes. Customer group for more information)
• Calendar 2.1 (See Substitution codes. Calendar 2.1 for more information) 
• Your company (See Substitution codes. Your company for more information)
• Vouchers (Se Substitution codes. Vouchers for more information)
• Orders (Se Substitution codes. Order for more information)
• Classes (See Substitution codes. Classes for more information)
• Invoice (See Substitution codes. Invoice for more information)
• Forms (See Substitution codes. Forms for more information)
• Cash register (See Substitution codes. Cash register for more information)
• Icon (See Substitution codes. Icon for more information)
• Resource (See Substitution codes. Resource for more information)