If you want to know more about why your customers cancel a booking, you can make a list of possible reasons, e.g. 'The time doesn't suit me anyway' or 'I have found another time'. When a customer cancels a booking online, the customer chooses one of the reasons and can write a comment.

Get started

Go to Settings > Booking > Cancel reasons.

(1) 'Activate cancel reasons': Switch the feature on. Customers are only asked once it is switched on and you have clicked 'Update'.

(2) 'Create new reason': Add a reason to the list.

(3) 'Move': The order in which the reasons are shown. The lowest number is shown at the top. If several reasons have the same number, they are sorted alphabetically. You can also drag the line.

(4) 'Delete': Deletes the reason.

(5) 'Show comment space': The customer can write a comment as well as choose a reason.

(6) 'Edit texts': Edit the texts the customer sees on the page when the booking has been cancelled: 'Text top', 'Text middle (above comment space)', 'Text bottom' and 'Text after answer', which is shown when the customer has answered.

(7) 'Update': Saves.